CUSTOMER SERVICE REPRESENTATIVE –
Advanced Kitchen & Bath Design Sub-Specialty

Job Overview
With a focus on cabinetry, countertops, floor-wall-ceiling surfaces including paint, kitchen and bath fixtures, and more; the K&B Designer brings together product selection, computer-aided design experience, and customer service skills to consult in the sale of these product categories in a variety of projects. Typical consultations are in person, by phone, and by electronic media.

Responsibilities and Duties

• Define the scope of the project(s) being considered, remodel or new-build
• Research the functional and visual intentions for the project
• Present pre-design product options and refine product selections
• Generate preliminary computer and hand designs and resulting estimates
• Prepare and present proposed design(s) and price estimate(s) to clients
• Finalize customer product orders for sold projects and the timeline for product needs.
• Place product orders with vendors and participate in maintaining the order stream.
• Inspect product receipts for damage, accuracy, and completeness.
• Coordinate the delivery of products received for sold projects.
• Consult with customers in the paint department regarding product and color selections.
• Assist staff with mixing and preparing customer paint orders.
• Customer Service
• Maintain current knowledge of products featured in the marketplace
• Follow up on maximizing previous quote conversion
• Maintain Sales and Margins in the K&B category
• All other duties assigned.

Qualifications

Education: High school diploma or (GED) required. Associate degree in interior design or similar field of study preferred.

Experience: A minimum of (1) – (3) years of experience is required. However, an equivalent combination of education and experience will be considered. 2020 or Kitchen Pro experience.

Skills, Knowledge, and Abilities:

• Retail and home improvement knowledge
• Paint color matching and mixing abilities
• Experience with Epicor Eagle and 2020 design or Kitchen Pro
• Detail-oriented with excellent problem-solving and organizational skills
• Ability to effectively present information in one-on-one and small group situations.
• Good interpersonal, communication, and customer service skills.
• Knowledge of building materials is desirable.
• Basic use of computer and office equipment including Microsoft: Outlook, Word, PowerPoint & Excel